{"id":1913,"date":"2024-01-09T15:47:55","date_gmt":"2024-01-09T08:47:55","guid":{"rendered":"https:\/\/www.gdsonline.tech\/?p=1913"},"modified":"2024-04-04T02:54:01","modified_gmt":"2024-04-04T02:54:01","slug":"ket-hop-ai-va-rpa","status":"publish","type":"post","link":"https:\/\/www.gdsonline.tech\/vi\/ket-hop-ai-va-rpa\/","title":{"rendered":"K\u1ebft h\u1ee3p AI v\u00e0 RPA?"},"content":{"rendered":"

\"K\u1ebft<\/span><\/b><\/p>\n

<\/span>G\u00f3c nh\u00ecn t\u1ed5ng quan: Kh\u00e1m ph\u00e1 s\u1ef1 t\u00edch h\u1ee3p AI v\u00e0 RPA <\/span><\/b>\u00a0<\/span><\/span><\/h2>\n

N\u1ebfu nh\u01b0 AI l\u00e0 ng\u00f4i sao s\u00e1ng n\u1ed5i b\u1eadt trong n\u0103m v\u1eeba qua tr\u00ean kh\u1eafp c\u00e1c di\u1ec5n \u0111\u00e0n, th\u00ec m\u1ed9t nh\u00e2n t\u1ed1 kh\u00e1c c\u0169ng \u0111ang t\u1eebng b\u01b0\u1edbc t\u1ea1o n\u00ean cu\u1ed9c c\u00e1ch m\u1ea1ng trong giai \u0111o\u1ea1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u00f3 ch\u00ednh l\u00e0 \u201cT\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng Robot\u201d (RPA). T\u01b0\u1edfng ch\u1eebng b\u1ecb b\u1ecf qu\u00ean, RPA hi\u1ec7n \u0111ang nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u t\u00e2m \u0111i\u1ec3m ch\u00fa \u00fd b\u1edfi s\u1ef1 k\u1ebft h\u1ee3p v\u1edbi AI t\u1ea1o n\u00ean m\u1ed9t xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 \u201cT\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh\u201d (IA). B\u1ed9 \u0111\u00f4i IA v\u00e0 RPA \u0111\u00e3 v\u00e0 \u0111ang \u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1ch m\u00e0 c\u00e1c doanh nghi\u1ec7p to\u00e0n c\u1ea7u v\u1eadn h\u00e0nh b\u1ea5t k\u1ec3 l\u00e0 t\u1eadp \u0111o\u00e0n l\u1edbn hay nh\u1eefng c\u00f4ng ty \u1edf giai \u0111o\u1ea1n kh\u1edfi nghi\u1ec7p. T\u1eeb t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p quy m\u00f4 ch\u01b0a t\u1eebng c\u00f3, T\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh (IA) s\u1eb5n s\u00e0ng thay \u0111\u1ed5i th\u1ebf gi\u1edbi c\u00f4ng vi\u1ec7c. V\u00e0 c\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00fac n\u00e0y l\u00e0 b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng n\u1eafm b\u1eaft c\u01a1 h\u1ed9i \u0111\u00f3 nh\u1eb1m \u1ee9ng d\u1ee5ng s\u1ee9c m\u1ea1nh IA gi\u00fap doanh nghi\u1ec7p v\u01b0\u01a1n \u0111\u1ebfn m\u1ed9t t\u1ea7m cao m\u1edbi hay ch\u01b0a? <\/span>\u00a0<\/span><\/p>\n

<\/span>AI v\u00e0 RPA. \u0110\u00e2u l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t?<\/span><\/b>\u00a0<\/span><\/span><\/h2>\n

<\/span>AI l\u00e0 g\u00ec?<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

AI (Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o) l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c khoa h\u1ecdc m\u00e1y t\u00ednh, \u0111\u01b0\u1ee3c coi nh\u01b0 m\u1ed9t \u201cb\u1ed9 n\u00e3o\u201d m\u00f4 ph\u1ecfng t\u01b0 duy con ng\u01b0\u1eddi nh\u1eb1m th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 nh\u01b0 nh\u1eadn di\u1ec7n, ph\u00e2n t\u00edch, \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng nh\u1edd kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc. AI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra h\u00ecnh \u1ea3nh, v\u0103n b\u1ea3n, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a v\u00e0o d\u1eef li\u1ec7u theo th\u1eddi gian th\u1ef1c. C\u00f3 r\u1ea5t nhi\u1ec1u nh\u00e1nh trong AI bao g\u1ed3m: M\u00e1y h\u1ecdc (Machine Learning – ML), X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (Natural Language Processing – NLP), X\u1eed l\u00fd t\u00e0i li\u1ec7u th\u00f4ng minh (Intelligent Document Processing – IDP), Nh\u1eadn d\u1ea1ng k\u00fd t\u1ef1 quang h\u1ecdc (Optical Character Recognition – OCR).<\/span>\u00a0<\/span><\/p>\n

\"AI\"<\/p>\n

<\/span>RPA l\u00e0 g\u00ec?<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

RPA hay c\u00f2n g\u1ecdi l\u00e0 T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng Robot<\/a><\/strong><\/em> l\u00e0 gi\u1ea3i ph\u00e1p s\u1eed d\u1ee5ng c\u00e1c con bot \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p l\u1ea1i. V\u00ec th\u1ebf, RPA \u0111\u01b0\u1ee3c coi nh\u01b0 \u201cc\u00e1nh tay\u201d c\u1ee7a con ng\u01b0\u1eddi khi ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean nguy\u00ean l\u00fd m\u00f4 ph\u1ecfng h\u00e0nh vi con ng\u01b0\u1eddi \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00e1c v\u1ee5. T\u1eeb \u0111\u00f3, RPA gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ec3 t\u0103ng hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u0110\u1ecdc th\u00eam: Gi\u1ea3i ph\u00e1p RPA \u2013 Cu\u1ed9c c\u00e1ch m\u1ea1ng cho to\u00e0n doanh nghi\u1ec7p\u00a0<\/a><\/strong><\/em><\/p>\n

\"RPA\"<\/p>\n

<\/span>AI v\u00e0 RPA s\u1ebd k\u1ebft h\u1ee3p nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/b>\u00a0<\/span><\/span><\/h2>\n

N\u1ebfu nh\u01b0 RPA c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c d\u1eef li\u1ec7u c\u00f3 c\u1ea5u tr\u00fac th\u00ec AI l\u1ea1i c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c d\u1eef li\u1ec7u c\u00f3 c\u1ea5u tr\u00fac, d\u1eef li\u1ec7u b\u00e1n c\u1ea5u tr\u00fac, d\u1eef li\u1ec7u phi c\u1ea5u tr\u00fac. V\u00ec v\u1eady, trong qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng Robot (RPA) th\u00ec AI s\u1ebd l\u00e0 m\u1ed9t tr\u1ee3 th\u1ee7 \u0111\u1eafc l\u1ef1c \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c th\u00f4ng tin phi c\u1ea5u tr\u00fac (t\u00e0i li\u1ec7u, b\u00e1o c\u00e1o, h\u00f3a \u0111\u01a1n..) tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a.\u00a0<\/span>\u00a0<\/span><\/p>\n

K\u1ebft h\u1ee3p RPA v\u00e0 AI \u0111\u00e3 t\u1ea1o n\u00ean m\u1ed9t xu h\u01b0\u1edbng ti\u1ec1m n\u0103ng \u0111\u00e1ng ch\u00fa \u00fd – T\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh (Intelligent Automation – IA). Theo d\u1ef1 b\u00e1o c\u1ee7a Gartner \u201cTh\u1ecb tr\u01b0\u1eddng T\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh to\u00e0n c\u1ea7u \u0111\u01b0\u1ee3c \u01b0\u1edbc t\u00ednh s\u1ebd ch\u1ea1m ng\u01b0\u1ee1ng 15.2 t\u1ef7 \u0111\u00f4 v\u00e0o n\u0103m 2025, v\u1edbi t\u1ef7 l\u1ec7 t\u0103ng tr\u01b0\u1edfng k\u00e9p h\u00e0ng n\u0103m l\u00e0 12.5% t\u1eeb n\u0103m 2020.\u201d Khi \u0111\u00f3, RPA s\u1ebd \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t b\u00e0n tay c\u1ee7a h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 hi\u1ec7u qu\u1ea3 d\u01b0\u1edbi quy\u1ebft \u0111\u1ecbnh c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI.\u00a0<\/span>\u00a0<\/span><\/p>\n

<\/span>T\u1ea1i sao n\u00ean k\u1ebft h\u1ee3p AI v\u00e0 RPA? <\/span><\/b>\u00a0<\/span><\/span><\/h2>\n

<\/span>N\u00e2ng cao hi\u1ec7u su\u1ea5t<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

RPA t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p l\u1ea1i, gi\u1ea3i ph\u00f3ng ngu\u1ed3n nh\u00e2n l\u1ef1c cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng y\u00eau c\u1ea7u t\u00ednh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 gi\u00e1 tr\u1ecb cao. Trong khi \u0111\u00f3, AI c\u00f3 nhi\u1ec7m v\u1ee5 ph\u00e2n t\u00edch c\u00e1c d\u1eef li\u1ec7u phi c\u1ea5u tr\u00fac v\u00e0 \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c \u0111\u1ec3 gi\u00fap qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u1ee7a RPA \u0111\u1ea1t hi\u1ec7u su\u1ea5t t\u1ed1t. B\u00ean c\u1ea1nh \u0111\u00f3, thu\u1eadt to\u00e1n AI c\u00f3 kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n l\u1ed7i sai v\u00e0 \u0111\u1ec1 xu\u1ea5t ch\u1ec9nh s\u1eeda gi\u00fap t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c l\u00ean t\u1edbi 100%.\u00a0<\/span>\u00a0<\/span><\/p>\n

<\/span>Ti\u1ebft ki\u1ec7m chi ph\u00ed<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

C\u00e1c doanh nghi\u1ec7p khi t\u00edch h\u1ee3p RPA v\u00e0 AI c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m ng\u00e2n s\u00e1ch m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3. Vi\u1ec7c k\u1ebft h\u1ee3p gi\u1ea3i ph\u00e1p RPA v\u00e0 AI v\u1edbi\u00a0ti\u1ec1m n\u0103ng tri\u1ec3n khai tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p s\u1ebd gi\u00fap c\u00e1c quy tr\u00ecnh v\u1eadn h\u00e0nh \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a. T\u1eeb \u0111\u00f3\u00a0s\u1ebd g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng l\u00ean b\u1ea3n chi\u1ebfn l\u01b0\u1ee3c l\u00e2u d\u00e0i v\u1ec1 ng\u00e2n s\u00e1ch cho doanh nghi\u1ec7p. <\/span>\u00a0<\/span><\/p>\n

Theo McKinsey, RPA v\u00e0 AI l\u00e0 ng\u00f4i sao s\u00e1ng trong b\u1ea3n k\u1ebf ho\u1ea1ch t\u00e0i ch\u00ednh c\u1ee7a doanh nghi\u1ec7p khi c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3m t\u1edbi 20-25% chi ph\u00ed v\u1eadn h\u00e0nh. <\/span>\u00a0<\/span><\/p>\n

<\/span>N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

Khi c\u00e1c chatbot v\u00e0 tr\u1ee3 l\u00fd \u1ea3o \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi RPA s\u1ebd mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n h\u00f3a v\u00e0 li\u1ec1n m\u1ea1ch. Qua \u0111\u00f3, qu\u00e1 tr\u00ecnh ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng s\u1ebd g\u00f3p ph\u1ea7n t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span>\u00a0<\/span><\/p>\n

Theo nghi\u00ean c\u1ee9u c\u1ee7a Accenture and HFS Research th\u00ec c\u00f3 \u0111\u1ebfn 84% nh\u00e2n vi\u00ean nh\u1eadn th\u1ea5y r\u00f5 t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng t\u1eeb kh\u00e1ch h\u00e0ng t\u0103ng co nh\u1edd s\u1ef1 k\u1ebft h\u1ee3p AI v\u00e0 RPA. <\/span>\u00a0<\/span><\/p>\n

<\/span>S\u1ef1 t\u00edch h\u1ee3p AI v\u00e0 RPA s\u1ebd \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng \u1edf \u0111\u00e2u?<\/span><\/b>\u00a0<\/span><\/span><\/h2>\n

<\/span>X\u1eed l\u00fd h\u00f3a \u0111\u01a1n\u00a0<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

X\u1eed l\u00fd h\u00f3a \u0111\u01a1n lu\u00f4n l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c t\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u00ednh x\u00e1c cao, khi \u1ee9ng d\u1ee5ng k\u1ebft h\u1ee3p AI v\u00e0 RPA, qu\u00e1 tr\u00ecnh n\u00e0y s\u1ebd tr\u1edf n\u00ean tinh g\u1ecdn v\u00e0 ch\u00ednh x\u00e1c h\u01a1n. L\u00fac n\u00e0y, RPA c\u00f3 nhi\u1ec7m v\u1ee5 tr\u00edch xu\u1ea5t v\u00e0 nh\u1eadp d\u1eef li\u1ec7u c\u00f3 c\u1ea5u tr\u00fac l\u00ean h\u1ec7 th\u1ed1ng, AI s\u1ebd ph\u00e2n lo\u1ea1i h\u00f3a \u0111\u01a1n v\u1edbi OCR v\u00e0 IDP c\u0169ng nh\u01b0 \u0111\u1ed1i chi\u1ebfu v\u1edbi h\u1ec7 th\u1ed1ng v\u1edbi ML. <\/span>\u00a0<\/span><\/p>\n

C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn c\u00f4ng ty My Plan Manager Group v\u1edbi Ch\u01b0\u01a1ng tr\u00ecnh b\u1ea3o hi\u1ec3m khuy\u1ebft t\u1eadt qu\u1ed1c gia (NDIS) h\u00e0ng \u0111\u1ea7u c\u1ee7a \u00dac \u0111\u00e3 \u1ee9ng d\u1ee5ng OCR v\u00e0 RPA khi x\u1eed l\u00fd h\u00f3a \u0111\u01a1n c\u1ee7a quy tr\u00ecnh ch\u01b0\u01a1ng tr\u00ecnh NDIS gi\u00fap ti\u1ebft ki\u1ec7m \u0111\u1ebfn 100,000 gi\u1edd l\u00e0m vi\u1ec7c.\u00a0<\/span>\u00a0<\/span><\/p>\n

\"x\u1eed<\/p>\n

<\/span>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

M\u1ed9t th\u00e1ch th\u1ee9c r\u1ea5t l\u1edbn cho b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1ed7i ng\u00e0y \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i h\u00e0ng ngh\u00ecn c\u00e2u h\u1ecfi v\u00e0 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng. Nh\u01b0ng v\u1edbi chatbot th\u00f4ng minh nh\u1edd t\u00edch h\u1ee3p RPA v\u00e0 Generative AI, gi\u1edd \u0111\u00e2y b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5\u00a0kh\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng c\u00e1c y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng 24\/7 m\u00e0 c\u00f2n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u, h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng ph\u1ea3n h\u1ed3i c\u00e1 nh\u00e2n h\u00f3a. <\/span>\u00a0<\/span><\/p>\n

Amazon \u0111\u00e3 n\u00e2ng t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00ean t\u1edbi 85% nh\u1edd vi\u1ec7c \u00e1p d\u1ee5ng AI v\u00e0 RPA v\u00e0o h\u1ec7 th\u1ed1ng Chatbot tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng c\u00e1c c\u00e2u h\u1ecfi v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. <\/span>\u00a0<\/span><\/p>\n

\"ch\u0103m<\/p>\n

<\/span>M\u1ed9t s\u1ed1 l\u01b0u \u00fd khi k\u1ebft h\u1ee3p AI v\u00e0 RPA<\/span><\/b>\u00a0<\/span><\/span><\/h2>\n

<\/span>Chu\u1ea9n h\u00f3a c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

H\u1ec7 th\u1ed1ng c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin s\u1eb5n c\u00f3 c\u1ea7n \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi AI v\u00e0 RPA. Nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ea7u ti\u00ean \u0111\u00f3 ch\u00ednh l\u00e0 vi\u1ec7c chu\u1ea9n h\u00f3a h\u1ec7 th\u1ed1ng hi\u1ec7n t\u1ea1i tr\u01b0\u1edbc khi \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi. C\u01a1 s\u1edf h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 \u0111\u00e3 chu\u1ea9n h\u00f3a s\u1ebd lo\u1ea1i b\u1ecf s\u1ef1 thi\u1ebfu \u0111\u1ed3ng nh\u1ea5t v\u00e0 b\u1ea5t \u1ed5n \u0111\u1ecbnh trong c\u1ea3 h\u1ec7 th\u1ed1ng ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m c\u00f4ng ngh\u1ec7. T\u1eeb \u0111\u00f3 qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n v\u00e0 b\u1ea3o tr\u00ec c\u00e1c gi\u1ea3i ph\u00e1p AI v\u00e0 RPA tr\u1edf n\u00ean \u0111\u01a1n gi\u1ea3n h\u01a1n c\u0169ng nh\u01b0 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 nh\u00e2n l\u1ef1c. <\/span>\u00a0<\/span><\/p>\n

<\/span>\u0110\u1ea3m b\u1ea3o quy\u1ec1n b\u1ea3o m\u1eadt v\u00e0 ri\u00eang t\u01b0<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

D\u1eef li\u1ec7u ch\u00ednh l\u00e0 b\u00ed m\u1eadt v\u00e0 gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. V\u00ec v\u1eady, vi\u1ec7c \u0111\u1ea3m b\u1ea3o \u0111\u1ed9 b\u1ea3o m\u1eadt v\u00e0 kh\u1ea3 n\u0103ng truy c\u1eadp khi t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. M\u1ed7i doanh nghi\u1ec7p c\u1ea7n c\u00f3 h\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt v\u00e0 ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh \u1ee9ng d\u1ee5ng AI v\u00e0 RPA v\u00e0o b\u1ed9 m\u00e1y v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 tr\u00e1nh nh\u1eefng r\u1ee7i ro kh\u00f4ng \u0111\u00e1ng c\u00f3. <\/span>\u00a0<\/span><\/p>\n

<\/span>X\u00e2y d\u1ef1ng l\u00f2ng tin t\u1eeb \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1<\/span><\/b>\u00a0<\/span><\/span><\/h3>\n

Khi \u00e1p d\u1ee5ng s\u1ef1 t\u00edch h\u1ee3p AI v\u00e0 RPA v\u00e0o v\u1eadn h\u00e0nh, th\u00ec vi\u1ec7c gi\u1edbi thi\u1ec7u v\u00e0 h\u01b0\u1edbng d\u1eabn cho nh\u00e2n vi\u00ean l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 chuy\u1ec3n \u0111\u1ed5i th\u00f4ng su\u1ed1t v\u00e0 tr\u00e1nh nh\u1eefng v\u1ea5n \u0111\u1ec1 xung \u0111\u1ed9t. \u0110\u1eb7c bi\u1ec7t c\u1ea7n l\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi kh\u00f4ng ph\u1ea3i \u0111\u1ec3 thay th\u1ebf con ng\u01b0\u1eddi m\u00e0 \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t chung c\u1ee7a t\u1ed5 ch\u1ee9c. <\/span>\u00a0<\/span><\/p>\n

<\/span>D\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng v\u1edbi b\u1ed9 \u0111\u00f4i s\u1ee9c m\u1ea1nh AI v\u00e0 RPA<\/span><\/b>\u00a0<\/span><\/span><\/h2>\n

Nh\u1eefng b\u01b0\u1edbc chuy\u1ec3n m\u00ecnh v\u1edbi xu h\u01b0\u1edbng m\u1ea1nh m\u1ebd c\u1ee7a T\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh\u201d (IA) \u0111ang t\u1ea1o n\u00ean m\u1ed9t cu\u1ed9c c\u00e1ch m\u1ea1ng trong kh\u1eafp c\u00e1c l\u0129nh v\u1ef1c\u00a0v\u1edbi nh\u1ecbp \u0111\u1ed9 thay \u0111\u1ed5i mau l\u1eb9. Kh\u00f3 c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c nh\u1eefng xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 trong th\u1eddi gian t\u1edbi s\u1ebd c\u00f3 nh\u1eefng chuy\u1ec3n bi\u1ebfn c\u1ee5 th\u1ec3 nh\u01b0 n\u00e0o, nh\u01b0ng nh\u1eefng d\u1ea5u hi\u1ec7u t\u0103ng tr\u01b0\u1edfng t\u00edch c\u1ef1c c\u00f9ng \u0111\u1ed9 ph\u1ee7 s\u00f3ng hi\u1ec7n t\u1ea1i c\u1ee7a IA l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn. <\/span>\u00a0<\/span><\/p>\n

N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c th\u1eddi c\u01a1 th\u00edch h\u1ee3p \u0111\u1ec3 \u1ee9ng d\u1ee5ng b\u1ed9 \u0111\u00f4i AI v\u00e0 RPA v\u00e0o h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh kinh doanh, doanh nghi\u1ec7p s\u1ebd c\u00f3 l\u1ee3i th\u1ebf c\u1ea1nh tranh r\u1ea5t l\u1edbn. Theo b\u00e1o c\u00e1o c\u1ee7a Deloitte, 71% doanh nghi\u1ec7p \u0111\u00e3 s\u1eb5n s\u00e0ng tri\u1ec3n khai v\u00e0 m\u1edf r\u1ed9ng quy m\u00f4 t\u00edch h\u1ee3p AI v\u00e0 RPA v\u00e0o ho\u1ea1t \u0111\u1ed9ng kinh doanh. <\/span>\u00a0<\/span><\/p>\n

Trong l\u0129nh v\u1ef1c c\u00f4ng ngh\u1ec7, s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a c\u00e1c xu h\u01b0\u1edbng \u0111\u00e3 t\u1ea1o ra c\u00e1c h\u1ec7 th\u1ed1ng \u0111a k\u1ebft n\u1ed1i v\u00e0 \u0111\u1eb7t n\u1ec1n t\u1ea3ng cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh th\u00f4ng minh kh\u1ed5ng l\u1ed3. C\u00e1c doanh nghi\u1ec7p \u0111ang \u0111\u1ee9ng tr\u01b0\u1edbc m\u1ed9t c\u01a1 h\u1ed9i r\u1ea5t l\u1edbn \u0111\u1ec3 n\u1eafm b\u1eaft l\u1ea5y ti\u1ec1m n\u0103ng thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i v\u1edbi s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a AI v\u00e0 RPA. L\u1ef1a ch\u1ecdn n\u00e0y s\u1ebd \u0111em \u0111\u1ebfn nh\u1eefng th\u00e0nh c\u00f4ng ngo\u00e0i mong \u0111\u1ee3i ho\u1eb7c l\u00e0 nh\u1eefng th\u00e1ch th\u1ee9c kh\u00f4ng h\u1ec1 nh\u1ecf. V\u00ec v\u1eady, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 nh\u1eefng quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c t\u00ednh to\u00e1n v\u00e0 c\u00e2n nh\u1eafc m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn tr\u01b0\u1edbc khi \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi \u0111ang \u0111\u1ecbnh h\u00ecnh b\u1ed1i c\u1ea3nh t\u01b0\u01a1ng lai to\u00e0n c\u1ea7u. <\/span>\u00a0<\/span><\/p>\n

Kh\u00e1m ph\u00e1 ngay: 8 xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 d\u1eabn \u0111\u1ea7u n\u0103m 2024<\/a><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

G\u00f3c nh\u00ecn t\u1ed5ng quan: Kh\u00e1m ph\u00e1 s\u1ef1 t\u00edch h\u1ee3p AI v\u00e0 RPA \u00a0 N\u1ebfu nh\u01b0 AI l\u00e0 ng\u00f4i sao s\u00e1ng n\u1ed5i b\u1eadt trong n\u0103m v\u1eeba qua tr\u00ean kh\u1eafp c\u00e1c di\u1ec5n \u0111\u00e0n, th\u00ec m\u1ed9t nh\u00e2n t\u1ed1 kh\u00e1c c\u0169ng \u0111ang t\u1eebng b\u01b0\u1edbc t\u1ea1o n\u00ean cu\u1ed9c c\u00e1ch m\u1ea1ng trong giai \u0111o\u1ea1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111\u00f3 ch\u00ednh l\u00e0 \u201cT\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng Robot\u201d (RPA). T\u01b0\u1edfng ch\u1eebng b\u1ecb b\u1ecf qu\u00ean, RPA hi\u1ec7n \u0111ang nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u t\u00e2m \u0111i\u1ec3m ch\u00fa \u00fd b\u1edfi s\u1ef1 k\u1ebft h\u1ee3p v\u1edbi AI t\u1ea1o n\u00ean m\u1ed9t xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 \u201cT\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh\u201d (IA). B\u1ed9 \u0111\u00f4i IA v\u00e0 RPA \u0111\u00e3 v\u00e0 \u0111ang \u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1ch m\u00e0 c\u00e1c doanh nghi\u1ec7p to\u00e0n c\u1ea7u v\u1eadn h\u00e0nh b\u1ea5t k\u1ec3 l\u00e0 t\u1eadp \u0111o\u00e0n l\u1edbn hay nh\u1eefng c\u00f4ng ty \u1edf giai \u0111o\u1ea1n kh\u1edfi nghi\u1ec7p. T\u1eeb t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p quy m\u00f4 ch\u01b0a t\u1eebng c\u00f3, T\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh (IA) s\u1eb5n s\u00e0ng thay \u0111\u1ed5i th\u1ebf gi\u1edbi c\u00f4ng vi\u1ec7c. V\u00e0 c\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00fac n\u00e0y l\u00e0 b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng n\u1eafm b\u1eaft c\u01a1 h\u1ed9i \u0111\u00f3 nh\u1eb1m \u1ee9ng d\u1ee5ng s\u1ee9c m\u1ea1nh IA gi\u00fap doanh nghi\u1ec7p v\u01b0\u01a1n \u0111\u1ebfn m\u1ed9t t\u1ea7m cao m\u1edbi hay ch\u01b0a? \u00a0 AI v\u00e0 RPA. \u0110\u00e2u l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t?\u00a0 AI l\u00e0 g\u00ec?\u00a0 AI (Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o) l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c khoa h\u1ecdc m\u00e1y t\u00ednh, \u0111\u01b0\u1ee3c coi nh\u01b0 m\u1ed9t \u201cb\u1ed9 n\u00e3o\u201d m\u00f4 ph\u1ecfng t\u01b0 duy con ng\u01b0\u1eddi nh\u1eb1m th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 nh\u01b0 nh\u1eadn di\u1ec7n, ph\u00e2n t\u00edch, \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng nh\u1edd kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc. AI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra h\u00ecnh \u1ea3nh, v\u0103n b\u1ea3n, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a v\u00e0o d\u1eef li\u1ec7u theo th\u1eddi gian th\u1ef1c. C\u00f3 r\u1ea5t nhi\u1ec1u nh\u00e1nh trong AI bao g\u1ed3m: M\u00e1y h\u1ecdc (Machine Learning – ML), X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (Natural Language Processing – NLP), X\u1eed l\u00fd t\u00e0i li\u1ec7u th\u00f4ng minh (Intelligent Document Processing – IDP), Nh\u1eadn d\u1ea1ng k\u00fd t\u1ef1 quang h\u1ecdc (Optical Character Recognition – OCR).\u00a0 RPA l\u00e0 g\u00ec?\u00a0 RPA hay c\u00f2n g\u1ecdi l\u00e0 T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng Robot l\u00e0 gi\u1ea3i ph\u00e1p s\u1eed d\u1ee5ng c\u00e1c con bot \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c l\u1eb7p l\u1ea1i. V\u00ec th\u1ebf, RPA \u0111\u01b0\u1ee3c coi nh\u01b0 \u201cc\u00e1nh tay\u201d c\u1ee7a con ng\u01b0\u1eddi khi ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean nguy\u00ean l\u00fd m\u00f4 ph\u1ecfng h\u00e0nh vi con ng\u01b0\u1eddi \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00e1c v\u1ee5. T\u1eeb \u0111\u00f3, RPA gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ec3 t\u0103ng hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.\u00a0\u00a0 \u0110\u1ecdc th\u00eam: Gi\u1ea3i ph\u00e1p RPA \u2013 Cu\u1ed9c c\u00e1ch m\u1ea1ng cho to\u00e0n doanh nghi\u1ec7p\u00a0 AI v\u00e0 RPA s\u1ebd k\u1ebft h\u1ee3p nh\u01b0 th\u1ebf n\u00e0o?\u00a0 N\u1ebfu nh\u01b0 RPA c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c d\u1eef li\u1ec7u c\u00f3 c\u1ea5u tr\u00fac th\u00ec AI l\u1ea1i c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c d\u1eef li\u1ec7u c\u00f3 c\u1ea5u tr\u00fac, d\u1eef li\u1ec7u b\u00e1n c\u1ea5u tr\u00fac, d\u1eef li\u1ec7u phi c\u1ea5u tr\u00fac. V\u00ec v\u1eady, trong qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng Robot (RPA) th\u00ec AI s\u1ebd l\u00e0 m\u1ed9t tr\u1ee3 th\u1ee7 \u0111\u1eafc l\u1ef1c \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c th\u00f4ng tin phi c\u1ea5u tr\u00fac (t\u00e0i li\u1ec7u, b\u00e1o c\u00e1o, h\u00f3a \u0111\u01a1n..) tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a.\u00a0\u00a0 K\u1ebft h\u1ee3p RPA v\u00e0 AI \u0111\u00e3 t\u1ea1o n\u00ean m\u1ed9t xu h\u01b0\u1edbng ti\u1ec1m n\u0103ng \u0111\u00e1ng ch\u00fa \u00fd – T\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh (Intelligent Automation – IA). Theo d\u1ef1 b\u00e1o c\u1ee7a Gartner \u201cTh\u1ecb tr\u01b0\u1eddng T\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh to\u00e0n c\u1ea7u \u0111\u01b0\u1ee3c \u01b0\u1edbc t\u00ednh s\u1ebd ch\u1ea1m ng\u01b0\u1ee1ng 15.2 t\u1ef7 \u0111\u00f4 v\u00e0o n\u0103m 2025, v\u1edbi t\u1ef7 l\u1ec7 t\u0103ng tr\u01b0\u1edfng k\u00e9p h\u00e0ng n\u0103m l\u00e0 12.5% t\u1eeb n\u0103m 2020.\u201d Khi \u0111\u00f3, RPA s\u1ebd \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t b\u00e0n tay c\u1ee7a h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 hi\u1ec7u qu\u1ea3 d\u01b0\u1edbi quy\u1ebft \u0111\u1ecbnh c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI.\u00a0\u00a0 T\u1ea1i sao n\u00ean k\u1ebft h\u1ee3p AI v\u00e0 RPA? \u00a0 N\u00e2ng cao hi\u1ec7u su\u1ea5t\u00a0 RPA t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p l\u1ea1i, gi\u1ea3i ph\u00f3ng ngu\u1ed3n nh\u00e2n l\u1ef1c cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng y\u00eau c\u1ea7u t\u00ednh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 gi\u00e1 tr\u1ecb cao. Trong khi \u0111\u00f3, AI c\u00f3 nhi\u1ec7m v\u1ee5 ph\u00e2n t\u00edch c\u00e1c d\u1eef li\u1ec7u phi c\u1ea5u tr\u00fac v\u00e0 \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n d\u1ef1a tr\u00ean d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c \u0111\u1ec3 gi\u00fap qu\u00e1 tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u1ee7a RPA \u0111\u1ea1t hi\u1ec7u su\u1ea5t t\u1ed1t. B\u00ean c\u1ea1nh \u0111\u00f3, thu\u1eadt to\u00e1n AI c\u00f3 kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n l\u1ed7i sai v\u00e0 \u0111\u1ec1 xu\u1ea5t ch\u1ec9nh s\u1eeda gi\u00fap t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c l\u00ean t\u1edbi 100%.\u00a0\u00a0 Theo b\u00e1o c\u00e1o Deloitte, c\u00e1c c\u00f4ng ty \u1ee9ng d\u1ee5ng b\u1ed9 \u0111\u00f4i s\u1ee9c m\u1ea1nh AI v\u00e0 RPA \u0111\u00e3 t\u0103ng hi\u1ec7u su\u1ea5t l\u00ean \u0111\u1ebfn 73%. \u00a0\u00a0 Ti\u1ebft ki\u1ec7m chi ph\u00ed\u00a0 C\u00e1c doanh nghi\u1ec7p khi t\u00edch h\u1ee3p RPA v\u00e0 AI c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m ng\u00e2n s\u00e1ch m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3. Vi\u1ec7c k\u1ebft h\u1ee3p gi\u1ea3i ph\u00e1p RPA v\u00e0 AI v\u1edbi\u00a0ti\u1ec1m n\u0103ng tri\u1ec3n khai tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p s\u1ebd gi\u00fap c\u00e1c quy tr\u00ecnh v\u1eadn h\u00e0nh \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a. T\u1eeb \u0111\u00f3\u00a0s\u1ebd g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng l\u00ean b\u1ea3n chi\u1ebfn l\u01b0\u1ee3c l\u00e2u d\u00e0i v\u1ec1 ng\u00e2n s\u00e1ch cho doanh nghi\u1ec7p. \u00a0 Theo McKinsey, RPA v\u00e0 AI l\u00e0 ng\u00f4i sao s\u00e1ng trong b\u1ea3n k\u1ebf ho\u1ea1ch t\u00e0i ch\u00ednh c\u1ee7a doanh nghi\u1ec7p khi c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3m t\u1edbi 20-25% chi ph\u00ed v\u1eadn h\u00e0nh. \u00a0 N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u00a0 Khi c\u00e1c chatbot v\u00e0 tr\u1ee3 l\u00fd \u1ea3o \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi RPA s\u1ebd mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n h\u00f3a v\u00e0 li\u1ec1n m\u1ea1ch. Qua \u0111\u00f3, qu\u00e1 tr\u00ecnh ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng s\u1ebd g\u00f3p ph\u1ea7n t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0\u00a0 Theo nghi\u00ean c\u1ee9u c\u1ee7a Accenture and HFS Research th\u00ec c\u00f3 \u0111\u1ebfn 84% nh\u00e2n vi\u00ean nh\u1eadn th\u1ea5y r\u00f5 t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng t\u1eeb kh\u00e1ch h\u00e0ng t\u0103ng co nh\u1edd s\u1ef1 k\u1ebft h\u1ee3p AI v\u00e0 RPA. \u00a0 S\u1ef1 t\u00edch h\u1ee3p AI v\u00e0 RPA s\u1ebd \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng \u1edf \u0111\u00e2u?\u00a0 X\u1eed l\u00fd h\u00f3a \u0111\u01a1n\u00a0\u00a0 X\u1eed l\u00fd h\u00f3a \u0111\u01a1n lu\u00f4n l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c t\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u00ednh x\u00e1c cao, khi \u1ee9ng d\u1ee5ng k\u1ebft h\u1ee3p AI v\u00e0 RPA, qu\u00e1 tr\u00ecnh n\u00e0y s\u1ebd tr\u1edf n\u00ean tinh g\u1ecdn v\u00e0<\/p>\n","protected":false},"author":1,"featured_media":27207,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[83,76],"tags":[162,156,229],"_links":{"self":[{"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/posts\/1913"}],"collection":[{"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/comments?post=1913"}],"version-history":[{"count":5,"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/posts\/1913\/revisions"}],"predecessor-version":[{"id":25809,"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/posts\/1913\/revisions\/25809"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/media\/27207"}],"wp:attachment":[{"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/media?parent=1913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/categories?post=1913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gdsonline.tech\/vi\/wp-json\/wp\/v2\/tags?post=1913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

Theo b\u00e1o c\u00e1o Deloitte<\/a><\/strong><\/em>, c\u00e1c c\u00f4ng ty \u1ee9ng d\u1ee5ng b\u1ed9 \u0111\u00f4i s\u1ee9c m\u1ea1nh AI v\u00e0 RPA \u0111\u00e3 t\u0103ng hi\u1ec7u su\u1ea5t l\u00ean \u0111\u1ebfn 73%. \u00a0<\/span>\u00a0<\/span><\/p>\n