IT Managed Services
Power up your IT management and support through our comprehensive outsourcing model!
Trusted by Industry Leaders Worldwide
Our IT Managed Services
Technical Support L1
Deal with the basic users issues like restoring access when users forget their passwords, creating user accounts, FAQs, and escalating more complex issues to a higher-tier support team.
Technical Support L2
Tackle the complex issues that cannot be resolved at L1 stage like incident management, service request management, business operation support.
Technical Support L3
Handle the advanced challenges, involving change management, technical consulting, database setup and configuration, advanced configurations, and intricate hardware and software issues.
System Administration & Monitoring
Deliver expert system administration and 24/7 monitoring to optimize your technology infrastructure. We handle your IT management needs so you can focus on your business, ensuring maximum uptime, enhanced security, and cost-effective operations.
Contact Center
Be centralized hubs operating remotely using internet servers to deal with customer requests and communications.
Provide a centralized contact point in multiple languages to support customers across various communication channels, including phone, email, chat, messaging apps, and social media. We respond to customer requests within 30 minutes to meet SLAs, enhancing customer satisfaction and loyalty.
Technical Support L1
Deal with the basic users issues like restoring access when users forget their passwords, creating user accounts, FAQs, and escalating more complex issues to a higher-tier support team.
Technical Support L2
Tackle the complex issues that cannot be resolved at L1 stage like incident management, service request management, business operation support.
Technical Support L3
Handle the advanced challenges, involving change management, technical consulting, database setup and configuration, advanced configurations, and intricate hardware and software issues.
System Administration & Monitoring
Contact Center
Our IT Managed Services Workflow
- Analyze the client's requirements
- Build a customized proposal based on the analysis
- Define clear Service Level Agreements (SLAs)
- Finalize and sign the contract
- Collect and review existing documentation, configurations, and system architecture
- Understand current processes, workflows, and dependencies
- Prepare internal teams and tools for the handover
- Choose the final operation method and run trial operations
- Monitor systems and infrastructure continuously (24/7 or as scheduled)
- Process incoming service requests, incidents, and changes according to SLAs
- Resolve issues directly; escalate complex cases to higher support levels if needed
Track performance KPIs and service delivery metrics
- Document solutions for incidents, changes, and recurring tasks
- Regularly update internal and client-facing knowledge bases
- Import relevant data, configurations, and procedures into centralized systems
- Conduct periodic reviews to ensure the relevance and accuracy of information
- Provide regular service reports
- Hold review meetings with the client to discuss feedback and the service roadmap
- Recommend IT improvements, optimizations, or new services
- Update SLAs and scope as business needs evolve
The Values We Bring
Optimized Efficiency
Upgrade your IT management team with our 50+ multilingual (English, Korean, Japanese, Vietnamese) experts. Our team's CCSP, ITIL, and CISSP certifications ensure a smooth, disruption-free transition.
24/7 Availability
Deliver managed services year-round with flexible shift options (24/7, 12/7, 12/5, 8/5) and rapid response times to address customers' issues promptly.
Cost-Effectiveness
Scale services easily to meet your changing needs, whether expanding or downsizing operations, without incurring substantial upfront costs.
End-to-End Security
Ensure your internal system complies with our ISO 27001 standards to monitor and mitigate potential security threats.
Our Industries
We support OEMs in streamlining operations and promoting smart manufacturing. With ITMS, you can ensure 24/7 uptime for production systems, secure IoT infrastructure, and efficient supply chain management.
Our ITMS allows retailers to build seamless operations across POS systems, eCommerce platforms, and supply chain software. We help reduce downtime during peak sales and improve the customer experience.
We provide secure IT support services for banks, fintech firms, and insurance providers. Our services reduce risk and improve customer service availability.
We maintain the project management software, on-site connectivity, and document collaboration tools stably. Our services improve operational efficiency and ensure minimal disruptions on job sites.
We maintain uninterrupted access to critical systems like EHRs, telemedicine platforms, and patient portals. Our ITMS is built with a focus on data security, regulatory compliance, and high availability.
Our Case Studies
![[Data Annotation] Apply segmentation techniques to annotate automotive datasets](https://www.gdsonline.tech/wp-content/uploads/2024/11/21-1-1024x652.webp)
![[RPA] Accelerating Invoice Processing and Stock Reporting in the Pharmaceutical Industry](https://www.gdsonline.tech/wp-content/uploads/2024/07/19-rpa-1024x652.webp)
![[RPA] Enhancing Purchase Invoices Data Entry in Retail](https://www.gdsonline.tech/wp-content/uploads/2024/05/3.webp)
![[Data Annotation] Smart Transportation Systems Project](https://www.gdsonline.tech/wp-content/uploads/2024/05/6-2.webp)
![[RPA] Issuing Motor Vehicle Insurance Online with RPA](https://www.gdsonline.tech/wp-content/uploads/2024/05/14-1024x634.webp)
![[Data Annotation] Pizza ingredients annotation](https://www.gdsonline.tech/wp-content/uploads/2024/05/13-1024x634.webp)
![[RPA] Revolutionizing Daily Reporting in Banking](https://www.gdsonline.tech/wp-content/uploads/2024/01/10-1024x634.webp)
![[RPA] Optimizing data entry processing in banking](https://www.gdsonline.tech/wp-content/uploads/2024/01/7.png)
Our Tools and Technologies
Leverage cutting-edge tools and technologies to upgrade your IT management.
Pricing Models
Time & Material
Pay only for the actual time and resources used, with a predetermined maximum limit. This flexible pricing model is perfect for evolving systems that require changes or new features while maintaining cost control.
Ideal for: Businesses with fluctuating IT needs, development projects, and systems undergoing significant updates.
Benefits:
– Pay only for what you use
– Maintain budget control with pre-set limits
– Scale services up or down based on current needs
– Transparent billing based on actual work performed
Unit-based Pricing
Pay based on measurable service metrics. Whether it’s per ticket, per call, or per managed device, this model ensures complete budget certainty.
At the start of our engagement, we define the unit cost for each service type. You’re then billed monthly based on the actual volume of resolved incidents or managed units.
Ideal for: Organizations that prioritize financial clarity and need straightforward billing aligned with service delivery.
Benefits:
-100% cost predictability
-Simple and accurate budgeting
-Transparent, easy-to-understand pricing
-No surprise charges
FAQs about IT Managed Services
What are IT managed services?
IT managed services refer to the proactive outsourcing of IT responsibilities to a third-party provider, known as a managed service provider (MSP). These services can include network monitoring, cybersecurity, data backup, cloud management, and technical support.
What types of services are typically included in managed IT services?
The most common types of managed services include:
-Security management
-Server and device management
-Data backup and disaster recovery
-Help desk / technical support
-Cloud services management
-System administration and monitoring
-Network monitoring and management
-Infrastructure planning and optimization
How to choose a managed services provider?
To choose the right managed services provider (MSP), evaluate their experience, service level agreements (SLAs), and 24/7 support capabilities. Additionally, the provider should offer scalable solutions aligned with your business goals and industry-specific compliance requirements at affordable prices.
How much do managed IT services typically cost?
Managed IT services offer flexible pricing structures based on the scope of services provided. You can choose suitable options such as time and materials or unit-based pricing, based on your project’s criteria including time coverage, team size, and language requirements.
Awards & Certifications
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