Top 4 criteria for choosing the right RPA vendor

25 - Oct - 2023

RPA market

It can be seen that the demand for using RPA has increased rapidly in recent years. On the global scale, North America is the largest regional market for RPA, followed by Europe and Asia-Pacific. Furthermore, Asia-Pacific is expected to become the fastest-growing market in the coming years because of the increasing adoption of automation solutions in many countries like China, Japan, and India (Grand View Research).

In the context of the covid 19 pandemic, followed by the global economic crisis, many companies/enterprises have had to make the choice to cut personnel to reduce operating costs, and at the same time, apply automation to increase productivity. This can be considered a hook that makes RPA more recognizable, with the anticipation of tremendous growth in the near future.

Catching up on this trend, a number of IT companies all over the world are also focusing more heavily on RPA, making it difficult to consider the appropriate RPA supplier.

Find out more about RPA – A Revolution for your enterprise 

So, how do we choose an RPA vendor?

Top 4 criteria for choosing an RPA vendor 

Here are the top 4 criteria that businesses can consider when choosing an appropriate RPA vendor:


The cost of RPA vendors in developed countries is quite expensive. To deal with it, we can look for RPA vendors in developing countries that offer high-class RPA solutions at an affordable cost.

Typically, Vietnam is being evaluated as one of the emerging RPA markets recently. The Vietnamese government has preferential policies for foreign IT projects to attract foreign investment in the IT field. Besides, Vietnam is a strategic location as it can provide a gateway to the wider Asian market. With a young and tech-savvy population, Vietnam is an ideal market to seek RPA providers.


The leakage of information is one of the most concerning problems in the digital era. Therefore, enterprises need to choose a reputable vendor which has a clear security process. In addition, each industry and company have specific strict requirements for data security. It means your company should check the security process of the RPA vendor. Moreover, two parties need to sign an NDA contract to make clear commitments to prepare the implementation process.

Professional experience

Working with an RPA supplier who has experience in the same industry is an advantage. However, it’s not the most essential factor, because RPA is not a one-size-fits-all solution but needs to be customized and developed specifically for different companies. From this point of view, the qualifications of RPA developers and business analysts will become important.

Typically, during the interview, we should evaluate the team’s capacity, the project scope they’re able to conduct, their level of expertise with different RPA tools (UiPath, Power Automate, Auto Anywhere, Blue Prism, WorkTronics,..), or the programming language they’re familiar with (JavaScript, C#, Python, VBA…). Additionally, developers with good verbal-written English skills will be a big advantage to collaborate with.

Support services

For sure, even if you’re talking with the No. 1 service provider in the field, you won’t be comfortable waiting many days for just a message or dealing with a complicated working process but not really efficient. Spend your time with an enthusiastic, knowledgeable, and dedicated team, this will be a wise choice to ensure the successful adoption and use of the RPA solution.

With the above 4 criteria, enterprises can actively search for RPA vendors in the market to match their needs and ability.

As an outstanding RPA service provider in Vietnam, LTS GDS is proud to provide RPA solutions for many clients from Insurance, Banking, Manufacturing … industries at the professional level and affordable costs.

Considering partnering with us, please contact us by: [email protected]

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